Frequently Asked Questions

What is the difference between the Free and PRO versions?

The Free version gives you all the core features needed to manage standard SQLite databases, and it is supported by ads. The PRO version provides an ad-free experience and unlocks advanced functionality, most notably the ability to create and manage password-protected, encrypted databases (SQLCipher AES-256).

How can I get the PRO features?

We offer two main paths to get PRO access, depending on your preference:

• Subscription (Flexible & Temporary): You can unlock all PRO features inside the free app by purchasing a subscription plan (e.g., monthly). This option gives you PRO access and an ad-free experience for the duration of the subscription.
• One-Time Purchase (Permanent & Separate App): If you prefer to pay once for lifetime access, you can purchase our separate premium app, DB CommanderX™ PRO for SQLite, from the Google Play Store.

What does the "Remove Ads" purchase do? How is it different from a subscription?

This is an important distinction. Both options can remove ads, but they work very differently:

• The "Remove Ads" option (in the Settings menu) is a one-time purchase that permanently removes all advertisements. However, it does NOT unlock any PRO features like database encryption.
• A PRO Subscription unlocks PRO features AND removes ads, but both benefits are temporary and only active while the subscription is maintained. If the subscription expires, ads will return.

Why are there ads in the free version?

Advertisements are the primary source of revenue that allows us to continuously maintain, update, and provide support for this app, keeping it free for everyone to use. Your support, whether by watching ads or making a purchase, is greatly appreciated.

If I make a purchase, can I use it on my other devices?

Yes. All your purchases (subscriptions, one-time payments, or the PRO app itself) are tied to your Google Account. As long as you use the same Google Account on your other Android devices, you can access your purchased content without buying it again. Use the "Restore Purchase" option within the app if your access isn't activated automatically.

Do both the freemium and PRO apps receive the same updates?

Absolutely. We are committed to providing the same feature updates, bug fixes, and support to both versions of the app. All users, whether on the freemium or PRO app, receive the same high-quality service and updates simultaneously.

How do I open an encrypted database?

You must have PRO access to open an encrypted database (SQLCipher). When selecting the database file, the application will prompt you to enter the correct password or key phrase to decrypt and open the database.

I'm getting a "database is locked" error. What does this mean?

This error usually occurs if another process or application is accessing the same database file at that moment. Ensure no other applications (including possibly a code editor on your PC if connected) are holding the .db file open, and then try again.

Is the 'Modify Table' feature safe? Is there a risk of data loss?

This feature is powerful but carries inherent risks, especially when changing data types on columns that already contain data. While we provide a rollback feature, we strongly recommend that you create a full backup of your .db file before performing any significant schema modifications. For more details, please read our Disclaimer.

I paid to remove ads, but they are still showing. What should I do?

We are sorry for the trouble. This can sometimes happen due to a delay with the Google Play Store's confirmation. Please try these steps in order:

1. Restart the App: Completely close the application and then open it again. This simple step resolves the issue most of the time.
2. Use Restore Purchase: Tap the "Restore Purchase" button, which can be found in the Settings. This forces the app to re-check your Google Account for existing entitlements.
3. Check Google Account: Make sure you are signed into the same Google Account on your device that you used to make the purchase. Purchases are tied to a specific account.
4. Contact Support: If ads still appear after trying all of the above, please email us at support@rubrikpulsa.com. To help us resolve this quickly, please include the Order ID (it starts with "GPA.") from the receipt Google sent to your email.

The app crashed or force-closed. What should I do?

We apologize for the inconvenience. If you see a "Send crash report" dialog from Google Play, please submit the report. It greatly helps us as it contains anonymous technical information we need to find and fix the issue in the next update.

I found a bug or have a new feature request. Where can I submit it?

We greatly appreciate user feedback! Please send your detailed bug reports or feature requests via email to support@rubrikpulsa.com. Our team will review it.